Frequently Asked Questions
Everything you need to know about shopping for electronics at Aljawal Shop.
Are all products sold on Aljawal Shop authentic?
Yes, we guarantee that all electronics, including smartphones, tablets, and accessories, are 100% genuine and sourced directly from authorized brand distributors.
What is your return policy for defective electronics?
We offer a 14-day return policy for any products that arrive with manufacturing defects. Please ensure the original packaging and all accessories are included when initiating a return.
Do my purchases come with a warranty?
Most of our electronic devices come with a standard manufacturer's warranty. The specific duration and terms vary by brand and are listed on each individual product page.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, depending on your location. You will receive a tracking number as soon as your order ships.
What payment methods do you accept?
Aljawal Shop accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. In certain regions, we also offer Cash on Delivery (COD).
Can I cancel or change my order after it has been placed?
You can modify or cancel your order within 2 hours of placement. Once the order has entered the shipping process, we are unable to make changes, but you can initiate a return upon delivery.